Last updated: 2026-10-01
Overview
This Refund Policy explains when you may be entitled to a refund for purchases made on Cognitivus, including our 30-day Money-Back Guarantee. It forms part of, and should be read together with, our Terms of Use and Subscription Policy.
1. Our 30-Day Money-Back Guarantee
Real change comes from small steps taken regularly. If you use Cognitivus on at least twenty-two (22) different days during your first thirty (30) days and are still not satisfied, we will refund your first Subscription payment.
1.1 Who it applies to
The Guarantee applies only to your first Subscription, purchased directly on https://cognitivus.org. It covers the first Subscription payment taken after your trial (or your first Subscription payment if there was no trial). It does not apply to renewals after that first payment, to trial fees, or to one-off purchases (see section 2).
1.2 Conditions
You can request a refund under the Guarantee if, and only if, all of the following are met:
- Timely request. You email us at [email protected] within thirty (30) days of your first purchase on Cognitivus.
- Account details. You write from, or give us, the email address of the account concerned.
- 22 days of use. Within the thirty (30) days after your first purchase, you were active on at least twenty-two (22) different days. A day counts when you complete at least one qualifying activity in the app that day: a daily practice from your programme, a lesson, a mood check-in, or a test. Signing in or viewing a report alone does not count.
You do not need to send anything: we check the activity recorded on your account ourselves.
If any of these conditions is not met, the fees you have paid are non-refundable, except where a refund is required by applicable law.
1.3 How we review your request
By requesting a refund, you agree that we may review the activity recorded on your account to confirm the conditions above. If we find misuse, we may refuse the refund. We will tell you the outcome by email. If approved, the refund is made to your original payment method, usually within 5 to 10 business days depending on your bank.
1.4 Refunds and cancellation are separate
A refund under the Guarantee also ends your Subscription and your access to paid features. Requesting a refund does not by itself cancel a Subscription that you want to stop: to avoid further charges, cancel as described in our Subscription Policy.
2. One-off Purchases
Purchases of individual test reports and other one-off items are non-refundable once the report or content has been unlocked and made available to you, except where a refund is required by applicable law. Because a report is delivered immediately on purchase, you ask us at checkout to give you access straight away and acknowledge that you lose any statutory “cooling-off” cancellation right once it is unlocked, where the law permits this (see section 4.1).
3. Trials and Subscriptions
Outside the Guarantee in section 1, trial fees and Subscription charges are non-refundable once the trial or billing period they pay for has started, except where a refund is required by applicable law. This includes renewals and the automatic first Subscription charge taken when a trial ends, as described on the payment screen and in our Subscription Policy. We do not give partial refunds for unused days, except as set out in section 4.
We may, at our discretion, offer a full or partial refund as a goodwill gesture in other cases. Doing so once does not oblige us to do so again.
You can cancel at any time to stop future charges. Cancelling does not refund charges already made; you keep access until the end of the period you have paid for.
4. Statutory Rights
Nothing in this policy affects the mandatory refund or cancellation rights you may have under the consumer-protection laws of your country of residence. Where those laws grant you additional rights, they prevail to the extent they apply.
4.1 Right of withdrawal (EU, EEA and UK)
If you live in the European Union, the European Economic Area or the United Kingdom, you have a legal right to withdraw from your purchase within fourteen (14) days of the day you made it, without giving a reason.
- Test reports. A report is digital content delivered immediately. When you buy one, you ask us at checkout to give you access straight away and acknowledge that you lose your right of withdrawal once the report is unlocked. After that, the report is not refundable under this right.
- Trials and Subscriptions. When you start a trial or Subscription, you ask us to give you access straight away. If you withdraw within the fourteen (14) days, we refund what you paid, minus a proportionate amount for the days of access already provided up to the day you tell us.
To withdraw, send us a clear statement that you wish to withdraw, by email to [email protected] from the address on your account. You may use the model form below, but you do not have to. It is enough to send your statement before the fourteen (14) days have passed. We refund you within fourteen (14) days of receiving it, to the payment method you used, at no cost to you.
4.2 Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: CORESOFT LTD, EVI Building, Kypranoros 13, Nicosia 1061, Cyprus, [email protected]
I hereby give notice that I withdraw from my contract for the following service or digital content: ________
Ordered on / received on: ________
Name: ________
Email address used for the account: ________
Date: ________
5. How to Request a Refund
Email [email protected] from the address on your account, saying which purchase the request concerns. You do not need to send anything else. We aim to respond within two (2) business days.
6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Changes do not affect a Guarantee request for a Subscription purchased before the change.