Can I get a refund?

Because your access and your full reports open as soon as you pay, payments are non-refundable once made, except where the law requires otherwise. This covers trial fees, subscription payments once the billing period has started (including renewals), and single tests and bundles, including tests in a bundle you have not taken yet. We don't give refunds for unused time, a change of mind or a forgotten cancellation. The full details are in our Refund Policy.

Cancelling stops all future charges, and you keep access until the end of the period you have already paid for.

If you think something has gone wrong with a payment, for example you were charged twice, email [email protected] from the address on your account and tell us which payment it is about. We look into every message and reply by email.

Where a refund is made, it goes back to your original payment method and usually appears within 5 to 10 business days, depending on your bank.